Questions and Terms
Welcome to gussetshop.com. Please read the following questions and terms carefully before you start shopping. These terms are designed to answer your common questions about orders, returns, payments and privacy issues.
Order Questions
How do I place an order?
You can browse our website, select the products you like, choose the appropriate size and color, and then click “Add to Cart” to checkout. Follow the prompts on the page to complete the order process.
Can I modify or cancel my order?
Once the order is confirmed, we will start processing your order immediately. If you need to modify or cancel, please contact our customer service team as soon as possible and we will do our best to assist you.
Payment Questions
What payment methods can I use?
We accept a variety of payment methods, including major credit cards, debit cards and some online payment platforms.
Is my payment information safe?
Yes, we use industry-standard security measures to protect your payment information, including SSL encryption technology to ensure your data security.
Return and Exchange Questions
Can I return or exchange products?
Yes, you can apply for a return or exchange within 30 days after receiving the product. Please make sure that the product is unused and in the original packaging.
Who pays for the return shipping?
Unless the return is for a defective or incorrect item, return shipping costs are usually borne by the customer. The relevant shipping costs will be stated when you request a return.
Shipping issues
When can I expect to receive my order?
Once your order is shipped, you will receive an email with tracking information. Generally speaking, domestic orders are usually delivered within 3-7 business days.
How can I track my order?
You can check the status of your order through the tracking link in the confirmation email you received, or you can log in to our account page directly.
Privacy and security issues
What will happen to my personal information?
Your personal information will be processed and protected in accordance with our privacy policy. We will never sell your information to third parties.
What should I do if I am concerned about the security of my account?
Please update your password frequently and make sure not to share your account information with others. If you suspect that your account has been hacked, please contact us immediately.
Contact Us
If you have any additional questions, please feel free to contact our customer service team:
Email: erik@gussetshop.com
Company: Gusset LLC
Address: 5051 N STATE ST SPC 23–UKIAH–CA–95482
Phone: 2096573696
Thank you for choosing gussetshop.com, we look forward to providing you with an excellent shopping experience!
